Privacy Policy
WHO WE ARE
Daisy Bank Caravan Park / Daisy Bank Lodges (“Daisy Bank” “us”, “we” or “our”), a company registered in England with its registered office at
Daisy Bank,
Snead
Montgomery
Powys
SY15 6EB
is committed to protecting the Privacy of its users.
ABOUT THIS PRIVACY POLICY
This Privacy policy (the “Privacy Policy”) explains our policy regarding any Personal data (Information) that you might supply to us (or that might be collected from you) when you visit our Website, use certain services offered via the Website, visit our Touring and Holiday Home Parks or any Show / Event that we are attending or purchase a Holiday Home with us. The Information shall be used in accordance with the permissions granted by you and in accordance with the Data Protection Act 1998 and the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) (collectively known hereafter as the “Act”).
This Privacy Policy is intended to assist you in making informed decisions when using our Website or providing any Personal Information to us. Please take a minute to read and understand it and please note that it should be read in conjunction with our General Terms and Cookie Policy, referred to below.
Please read this Privacy Policy carefully as it sets out how Daisy Bank uses your Personal Information. If we change this Privacy Policy we will post an updated version on our Website.
This version was last updated on 030/12/18 and historic versions can be obtained by contacting us.
DATA CONTROLLER
Daisy Bank Caravan Park is the data controller (“Data Controller”) for the purposes of the Act and can be contacted:
By emailing enquiries@daisy-bank.co.uk or
By writing to the Data Controller (Nicky Bell at Daisy Bank Caravan Park, Snead, Montgomery, Powys, SY156EB.
WHAT PERSONAL INFORMATION DO WE COLLECT ABOUT YOU AND WHY?
We collect different Information depending on what you want to do and how you interact with us.
We need to tell you what we use your Information for and the legal grounds we have to use it.
When you : Browse the website / Sign up to our newsletter and/or marketing communications/ Request a printed brochure
The following Information about your computer, such as which browser you are using, your network location, the type of connection you are using (e.g. broadband, ADSL etc.) and your IP address. This is done through cookies. See our Cookie Policy for more details.
If you request marketing communications / or printed information we will as a minimum collect your full name and email address.
Our legal right to do so: Consent for specific purposes
You have the right to withdraw your consent at any time. Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.
When you: make a booking either caravan, lodge, tent or camping pod, or register via booking online
What information de we need?
If you book a Touring Holiday, we need the following Information as a minimum:
- name:
- email address:
- postal address:
- telephone number and type:
- vehicle registration number:
- number in party:
- arrival and departure dates:
- number and type of pitch required:
- financial details for payment:
To book a Touring Holiday you will need to set up an account . To enable this we will need the following Information as a minimum:
- email address
- password
- History of your past holidays that you have booked for you and your party.
What do we use this information for?
All of the Information we request from you is needed in order to book and provide your Touring Holiday.
If any special requirements are noted, the Information is used to ensure that Daisy Bank complies with its obligations under equality legislation, by ensuring you have access to our facilities that are suitable for your needs.
We do not ask for further details of your specific requirements or disability unless you provide us with additional Information.
Our Legal Grounds for collecting Information:
Necessary for the performance of our contract.
Consent for specific purposes
You have the right to withdraw your consent at any time. Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.
Information we collect when staying at Daisy Bank.
Security measures – CCTV
We use CCTV footage to assist in monitoring and maintaining safety within our Parks and to ensure the safety of guests and employees.
Where necessary this footage may also be shared with the authorities for law enforcement purposes.
This footage may also be used to exercise and defend our legal rights
Completing the Feedback Questionnaire / Complaints
If you complete a feedback questionnaire the following Information is collected as a minimum:
- park details
- date
- your opinions related to the survey questions
This Information is used to provide feedback to the relevant park and to address an issue or complaint.
We ask for your consent to process and use your opinions and comments to enhance and develop the Daisy Bank experience.
When purchasing a holiday home
To contact you in respect of any administrative actions or any similar relevant notifications.
Managing contracts, payments, fees and charges.
Required by law and in order to exercise and defend our legal rights
To provide Information for any enquiry received.
HOW YOUR INFORMATION IS SHARED
Third parties are subject to confidentiality obligations and may only use your Personal Information to perform the necessary functions and not for other purposes.
CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your Personal Information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box to indicate that you do not want the Information to be used for email marketing purposes.
If you have previously agreed to us using your Personal Information for direct marketing purposes, you may change your mind at any time by unsubscribing or writing to or emailing enquiries@daisy-bank.co.uk
We will not sell, distribute or lease your Personal Information to third parties unless we have your permission or are required by law to do so.
CORRECTING, UPDATING AND REMOVING YOUR INFORMATION
You have the right to ask us to provide a copy of the Information we hold about you (for which we may charge a small administration fee) and to have Information removed or any inaccurate Information about you corrected.
It is important that the person Information we hold about you is accurate and current. Please keep us informed of any changes.
If you would like your Information to be removed from our records or if your Information requires amending then we will endeavour to correct, update or remove your Information as swiftly as possible. This can be done using the following methods:
By emailing enquiries@daisy-bank.co.uk or
By writing to the Data Controller , Nicky Bell at Daisy Bank Caravan Park, Snead, Montgomery, POWYS, Sy15 6EB
Please note that while Daisy Bank will endeavour to make the updates as promptly as possible, communications may be sent using the original details until the changes have been processed.
RETENTION OF YOUR INFORMATION
We take all reasonable steps to retain your Personal Information only for as long as reasonably necessary. If you no longer want us to store your Information you may request for it to be removed from our records, please see above for details of how to request removal. Please note that such removal may prevent us from supplying certain services to you.
STORING YOUR INFORMATION
Daisy Bank takes all reasonable steps to protect your Personal Information from misuse, interference and loss, as well as unauthorized access, modification or disclosure. The ways we do this include:
using encryption when collecting or transferring sensitive Information, such as credit card details;
limiting physical access to our premises;
limiting access to the Information we collect about you;
ensuring that we have appropriate security safeguards to keep Personal Information secure; and
where required by law, destroying or de-identifying Personal Information.
LINKS TO OTHER WEBSITES
The Website contains some links to other third-party websites of interest. Please be aware that Daisy Bank is not responsible for the Privacy practices of such other third party sites. This Privacy Policy applies solely to the Information collected by Daisy Bank on our Website. Therefore, we cannot be responsible for the protection and Privacy of any Information which you provide whilst visiting such sites and such sites are not governed by this Privacy Policy. You should exercise caution and look at the Privacy Policy applicable to the website in question.
MARKETING USE
From time to time, and where we have consent or can demonstrate legitimate purpose, we may wish to contact you with Information relating to promotions, offers and other information about our products and services, or the products and services of other businesses including local attractions.
If you decide you do not want to receive those marketing communications, you can unsubscribe using the following methods:
By emailing enquiries@daisy-bank.co.uk or
By writing to the Data Controller, Nicky Bell at our registered office address: Daisy Bank Caravan Park, Snead, Montgomery, Powys, SY156EB
On each marketing communication, there will also be an opportunity for you to unsubscribe.
COOKIES
We use cookies on our Website for identification, analysis and advertising purposes. By using the Website you consent to the storing and accessing of cookies on your device. To find out more about the cookies we use and how to set your preferences please see our Cookies Policy.
COMPLAINTS TO THE REGULATOR
If you do not think that we have processed your data in accordance with this Privacy Policy, please contact us by email at enquiries@daisy-bank.co.uk. We would appreciate the chance to deal with your concerns first.
If you are not satisfied with our response, you can refer the matter to the Information Commissioner’s Office. Information about how to do this is available on their website at www.ico.org.uk.
